PRIVACY POLICY
1. Introduction
Your privacy is important to us.
This Privacy and Cookie Policy explains how Neutrinogear (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website or purchase our products. It also explains how we use cookies and similar technologies in accordance with UK GDPR and the Privacy and Electronic Communications Regulations. By using our website, you agree to the practices described in this policy. If you do not agree, you should stop using our website.
2. Who we are
Neutrinogear is the data controller responsible for your personal data under UK data protection law. If you have any questions about this policy or how your data is handled, you can contact us using the details provided at the end of this document.
3. Information we collect
We collect personal information when you interact with our website, place an order, or contact us. This may include your name, billing and delivery address, email address, telephone number, payment information which is processed securely by third-party payment providers, and technical data such as your IP address, browser type, device information, and information about how you use our website. We may collect this information directly from you when you provide it to us, and indirectly through your use of our website and cookies.
4. How we use your information
We use your personal data to process and fulfil orders, manage payments, arrange delivery, provide customer support, communicate with you, improve our website and services, and prevent fraud or misuse. We also use your data to comply with legal obligations and to maintain the security and integrity of our systems. We only process your personal data where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, or our legitimate business interests.
5. Sharing your information
We may share your personal data with third parties where necessary for business operations. These include payment processors, delivery couriers, website hosting providers, fraud prevention services, and analytics providers. These third parties are only permitted to process your data on our behalf and in accordance with our instructions. We do not sell or rent your personal data to any third parties.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
7. Your rights
Under UK data protection law, you have rights in relation to your personal data. These include the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, and request data portability. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how your data is handled.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to improve your browsing experience, operate our website effectively, and understand how our website is used. Cookies are small text files stored on your device when you visit our website. We use cookies to ensure core website functionality, including secure checkout and navigation, to remember your preferences, to analyse traffic and usage patterns, and to improve our services. Some cookies may be set by third-party services such as payment providers and analytics platforms. When you first visit our website, you may be asked to accept or manage cookies. You can change your cookie preferences at any time through your browser settings. If you disable cookies, some parts of the website may not function correctly.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, or alteration, including the use of encryption and secure systems.
10. Changes to this policy
We may update this Privacy and Cookie Policy from time to time. Any updates will be posted on this page, and the version in effect at the time of your use of the website will apply.
11. Contact
If you have any questions about this Privacy and Cookie Policy or your personal data, you can contact us at hello@neutrinogear.co.uk.